Men's Wearhouse in Orem, UT Closed now

Reviews about Men's Wearhouse

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  July 24, 2020, by Jacob Buhler
  At the beginning of my experience there, they seemed like they wanted to be helpful as we chose a "CUSTOM SUIT" for my wedding. They had us pay up front and told us it would take 6 weeks to ship. We went to the store on the date they told us would be the latest the suit would be in. Yet, after 7 weeks, it still hadn't arrived. We called them multiple after that to keep checking up on it, but they kept saying they were unable to give us any details on when it would be arriving. When it finally arrived at the beginning of week 8, they called us to tell us it had gotten there. We went to the store and they told us that "they couldn't find it." Turns out, they could only find the pants but not the jacket. Eventually they found the jacket after 30 minutes and it HADN'T even had any of the adjustments made which they said would take another 4 days. When the time came that we would finally pick up the suit, we were already getting nervous with the wedding only 2 weeks away. When it was "finished" they were completely unhelpful. They would leave us standing there for 10 minutes at a time as they did other things. The employees thought it was a ridiculous request for us to want to try on the suit with a borrowed white shirt. When my wife told them that she wanted to make a few small alterations, since it was CUSTOM and they have an in house tailor, they proceeded to be rude to her by telling her that the fit "is just the way it is." They were absolutely unwilling to even listen to her suggestions and questions. Not something that you want to hear about the suit you just purchased as a CUSTOM suit, nor how you want to be treated as a customer.